Village Web Site Forum

Hazel Martell
Wednesday, July 31, 2013 15:30
Broadband in Sutton
Does anyone else in the village have problems with broadband disconnecting itself for no apparent reason?

Ours has always done it intermittently, but now seems to be getting even more unreliable. For example, yesterday it went off at least six times between midday and half-past ten at night - and possibly even more, as I wasn't sitting in front of the computer all that time! - and today it went off within five minutes of the computer being switched on...

So, do other people have the same problem - or is it (1) something wrong with our provider or (2) something wrong with our computers?
Ken Stares
Wednesday, July 31, 2013 15:50
Which service provider Hazel ? BT Broadband is working fine.
Hazel Martell
Wednesday, July 31, 2013 17:07
Hi Ken - we're with Tiscali (or whatever it calls itself these days!)
Julian Hide
Thursday, August 1, 2013 11:30
Hi Hazel
We're with Talk Talk (Tiscali) and do not have your problem. Could be your router is on the blink or possible line/hard wiring fault?
Ken Stares
Thursday, August 1, 2013 13:00
We had problems with routers a few years ago and it seems that the power is not smooth. We put a surge protector/smoother in and it solved it. You can buy from PC World.
Hazel Martell
Monday, August 5, 2013 16:25
Many thanks for your advice, Julian and Ken. I'll let you know how we get on.
Suzanne Shuttleworth
Tuesday, August 6, 2013 12:21

We are with BT and work from home and have noticed intermittent broadband. It's very possible that with more children at home going on their computers and downloading videos, games etc, that usage is high and putting a strain on everyone's broadband. That's my theory anyway.

There is one way that all of us in Sutton could do to improve our broadband.

You can register your interest so Sutton has faster Broadband. I think it's BT that controls it, so you register your interest for our area to be improved. It works on how many people register, so the more that register in our area, the sooner we are likely to get faster broadband. You don't need to be with BT to register your interest, but it should help everyone on any service provider.

If you type in BT infinity on Google, then you can then type in your phone number and then it will tell you where to register you interest.

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